Doing the Little Things Right, All the Time

I am thrilled to join the Tire Group International family after over 33 years in the tire, wheel and related parts industry. I’ve worked for a few of the largest companies in this space and have learned many lessons from several mentors and customers alike. I’ve had the pleasure to work with Mark Lindsey in a previous role and with the respect I have for him and learning the TGI story and vision, I was ready for a new challenge.

Working for TGI thus far has been a refreshing change. The family culture, the passion and the caring spirit shines bright in every corner of the business. I will never forget the first day walking into the Miami distribution center and getting hugs and warm welcomes like I’ve been part of the family for decades. I immediately realized I made a great decision.

The warm and fuzzy is great and all but my goal is to contribute to the success and growth of the organization. Over the years I have followed some key principles to drive results for the teams I have worked alongside. Those guiding principles have been carved over many years, with many bumps and bruises but most of all holding myself accountable to deliver results the right way. I’ve learned the path to success is to deliver the best customer experience every time we transact with a customer, paying close attention to the small details. In this business the details are many, but a few notables are below.

• Thanking a customer for their business after every conversation
• Ensuring accuracy and professionalism all through the order cycle to delivery time
• Maintaining a clean and safe work environment for all team members
• Deal in a transparent and candid way with EVERYONE
• Never ask a teammate to do something you won’t do yourself

My mission here is to share my guiding principles while bringing some new ideas to the team that I’ve learned over the many years. Forcing unnecessary change is certainly not the vision but offering an alternate way may improve financial performance, customer acquisition and retention and increasing team member satisfaction.

The Central Florida sales team is eager for the Orlando distribution center to open and reaching the new heights the Central Florida markets achieve. If we move forward together with the TGI passion, caring spirit and ensure we do the little things right every time, the big things become easy. Perfection is not the requirement, however if we design the perfect processes together, we may just execute perfectly from time to time. That said, I like our chances with the team we have.

In closing, I’d like to thank Mark, Joaquin and Tony for trusting in me to lead the Central Florida Team. We won’t let you down!
Glenn Flath